Shipping policy

Shipping policy 

Thank you for shopping with Border Town Hat Co. We are committed to getting your order to you quickly and securely.

Order Processing

  • Orders are processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • During new product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping method, and destination.

From time to time, Border Town Hat Co. may offer free shipping promotions. Any applicable offers will be displayed on our website.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (if available)

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s progress.

Incorrect Shipping Information

Please verify your shipping address before placing your order.

Border Town Hat Co. is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

If an order is returned because of an incorrect address, the customer is responsible for any additional shipping charges required to resend the package.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us within 7 days of the expected delivery date.

For damaged shipments, include:

  • Your order number
  • Photos of the product
  • Photos of the shipping box and packaging

We will work with the shipping carrier to resolve the issue as quickly as possible.

Border Town Hat Co. is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen after delivery.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, or other fees charged by their country.

Delivery times for international orders may vary based on customs processing and local postal services.

Shipping Delays

Occasionally, shipping delays may occur due to weather, holidays, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment, please contact us.

Border Town Hat Co.

Email: Bordertwnhatco@gmail.com