Refund policy

Return & Refund Policy

At Border Town Hat Co., we take pride in creating quality products built to last. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, your item must:

Be unworn and unused.
Be in its original condition.
Include all original tags and packaging.
Be free from stains, odors, pet hair, or damage.

Non-Returnable Items

The following items cannot be returned or refunded:

Custom or personalized hats.
Limited edition or final sale items.
Gift cards.
Any item that has been worn, washed, altered, or damaged after delivery.

Exchanges

Need a different style or size? We gladly offer exchanges within 30 days, subject to product availability. If your requested item is unavailable, we’ll issue a refund or store credit.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Email us with:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We’ll make it right by sending a replacement or issuing a full refund at no additional cost.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Shipping charges are non-refundable unless the return is due to our error or a defective item.

Return Shipping

Customers are responsible for return shipping costs unless: